OTA commission on repeat guests
A guest who stayed last year and searches your name should not cost you 15–20% again. Without a direct booking option, they often book through the marketplace out of habit.
Your own booking engine, your own guest data, your own margin. Guests see real room availability, pay a deposit online and receive confirmation instantly — without being handed to an OTA that charges commission on the booking.
None of this is unusual — it is what running a rental, booking or retail operation on messages and spreadsheets looks like. The fix is a flow that does the boring parts automatically.
A guest who stayed last year and searches your name should not cost you 15–20% again. Without a direct booking option, they often book through the marketplace out of habit.
Enquiries ask 'do you have a room for these dates?' and someone checks a spreadsheet. By the time they reply, the guest has booked elsewhere.
High season, low season, weekly rates, extra guests and breakfast inclusions end up in a PDF rate card that nobody updates consistently.
Bookings live in an OTA inbox. You cannot easily email past guests, offer a return rate, or see which room types actually make money.
Every item below is part of the platform, not an upsell slide. Scope is agreed in writing before work starts so there are no surprises.
Each room or fale has its own calendar, occupancy, minimum stay and rate rules. What is booked is not offered.
Take a deposit or full payment at booking, in the currency the guest expects, with automatic reconciliation against the reservation.
Keep the OTAs you still rely on in step with your own calendar, so a direct booking never creates a double booking.
Automated arrival instructions, airport transfer offers, late checkout and return-guest rates — sent at the right moment.
Collect reviews after checkout and invite past guests back with a direct booking link that does not pay commission.
Fast pages, small images and a booking flow that completes on a weak mobile connection — because your guest may be researching from a ferry or a remote village.
Room types, occupancy, seasons, minimum stays, inclusions and the OTAs you want to keep.
Search, room detail, extras and checkout designed on a phone first.
Deposits, currencies and channel connections tested against real bookings.
Confirmation, arrival details, transfer offers and review requests switched on.
We track direct-booking share and abandonment, then tune the flow.
We have built and operate booking platforms that combine tours, accommodation and payments in production for Pacific operators. That includes bungalow and stay enquiries alongside tour bookings, with staff tools for check-in and waivers.
A 30-minute call, a clear scope and a fixed written quote. No obligation and no pressure.
Yes. Most operators keep the OTAs for discovery and use their own site for direct and repeat bookings. We can sync calendars so availability stays consistent, subject to what each channel's API allows.
A single-property site with live availability, deposits and confirmation email typically starts from NZ$4,500 and scales with room types, multi-property support and channel integrations. We quote a fixed scope in writing before starting.
No. Guest checkout is the default because accounts add friction. Guests receive email confirmation and a link to manage their booking; your team sees everything in the admin.
Yes. You set a base currency and we can display converted estimates for international guests, while settlement stays in your operating currency.
Tell us about your project - website, app, AI, or you're not sure yet. We'll respond within 24-48 hours with free, straightforward advice.