Hotels · Tours · Rentals · Activities

Digital solutions for Tourism & Hospitality

Name: Moana Digital Solutions
Price range: $$

Hotels, guesthouses, tour operators, rental fleets and activity providers across Fiji, Samoa, the Cook Islands and Tonga — we build the booking platforms and AI assistants that turn visitors into bookings, before they even land.

Talk to us about your project All sectors

Why teams call us

The challenges we solve

Patterns we see across Pacific organisations — and exactly what we build to fix them.

Challenge 1

OTA commissions eat your margin

Every Booking.com or Expedia booking costs you 15–25%. Without your own booking channel, you're renting your customers instead of owning them.

Challenge 2

Bookings arrive by any means possible

Facebook messages, phone calls, WhatsApp voice notes, emails from three different addresses — and someone has to reconcile it all into a paper diary.

Challenge 3

After-hours enquiries go unanswered

International visitors enquire across every timezone. A question at 2am is a booking your competitor answers by morning.

Challenge 4

Payments and currencies are fiddly

Tourists want to pay by card in their currency; locals pay by mobile money. Managing deposits, refunds and multi-currency pricing manually creates errors and delays.

What we build

Platforms and tools for
Tourism & Hospitality

Every deliverable is scoped, fixed-price and delivered in milestones.

Solution 1

Direct booking websites

Your own booking channel with live availability, real-time confirmation and card or mobile-money payments — synced with the OTAs so you never double-book.

Solution 2

AI booking assistants

Talanoa AI voice agents and MoanaChat assistants that answer questions, check availability and capture booking details 24/7 — in clear English, from any timezone.

Solution 3

Tour & activity booking systems

Schedules, capacity limits, pickup points and instant confirmations — tour operators manage groups from a phone dashboard instead of a notebook.

Solution 4

Rental fleet platforms

Live fleet availability, online deposits, express check-in, digital contracts and eSign — the full rental journey online, like the platform we built for NIUE Rentals.

Solution 5

Guest messaging & reputation

Automated pre-arrival emails, SMS reminders and review requests that build your reputation and bring guests back directly next time.

On the ground

Delivering across
Samoa, Tonga, Fiji & the Cook Islands

Local market context for each country we serve — with dedicated region pages for the full picture.

🇼🇸 Samoa

Resorts, fales and tour operators between Apia and Salelologa selling direct to NZ, AU and US visitors — with WST or NZD pricing as preferred.

Samoa region page

🇹🇴 Tonga

Whale-season operators, guesthouses and rental fleets across Tongatapu, Vava'u and Ha'apai — built to stay bookable through cyclone season.

Tonga region page

🇫🇯 Fiji

Hotels, island resorts and activity operators from Nadi to Suva — with M-PAiSA and MyCash payment options alongside card processing.

Fiji region page

🇨🇰 Cook Islands

Rarotonga resorts, Aitutaki lodges and Pa Enua operators selling direct to the NZ market, where most of your guests book from.

Cook Islands region page

Case study

NIUE Rentals — bookings, eSign contracts and AI, live in production

We replaced a WordPress-limited website with a custom rental platform: live availability, express check-in, digital contracts, and Chatbot Tala answering customer questions. It's the same playbook we bring to Pacific tourism operators.

Read the case study

Get in touch

Talk through your tourism & hospitality project

Free consultation — clear advice within 24-48 hours.

Free consultation

Questions

Common questions from tourism & hospitality teams

Can it sync with Booking.com and Expedia?

Yes. We build your direct booking channel and connect it to the major channels via availability sync, so bookings flow into one calendar. You keep the direct bookings commission-free while still appearing on the OTAs.

How do visitors pay?

Card payments via Stripe (Visa, Mastercard, Amex) in their own currency, plus local options like M-PAiSA or MyCash in Fiji. Deposits, balances and refunds are handled automatically with clear audit trails.

How much does a booking platform cost?

A bookings website typically starts from our Growth plan; full platforms with fleets, multi-property logic or channel integration are quoted by milestone so you pay as value is delivered. Talk to us for a scoped quote.

What does the AI assistant actually do?

It answers the questions your staff repeat all day — availability, prices, directions, policies — by voice or chat, 24/7. It captures booking details and hands anything complex to your team, with a full transcript of every conversation.

Related services